Terms and Conditions for Removals West Kensington
These Terms and Conditions set out the basis on which Removals West Kensington provides removal services to domestic and commercial customers. By making a booking, you confirm that you have read, understood, and agreed to these terms. They are designed to create clarity about the booking process, payment requirements, cancellations, liability, waste handling, and the law that applies to our services. For the avoidance of doubt, references to West Kensington removals in this document describe our service area and service type only, and do not alter the legal effect of these terms.
The terms apply to all standard moving services arranged with us, including loading, transporting, unloading, dismantling, assembly, and related handling services where these have been agreed in advance. They also cover any additional service that may be requested during the removal, provided we agree in writing or by recorded message to supply it. If there is any inconsistency between a written quotation and these Terms and Conditions, the written quotation will take priority for the specific points it addresses, followed by these terms for everything else.
Throughout this page, references to we, us, and our mean the removal service provider, while you and your mean the customer, client, or person placing the booking. If you book on behalf of another person, you confirm that you have authority to do so and that the other person agrees to be bound by these terms. By proceeding with a booking for removals in West Kensington, you accept responsibility for the accuracy of the information you provide.
Booking process
All bookings are subject to availability and are only confirmed once we have received the required information and issued acceptance of the booking. A request for a quote does not create a reservation. To help us assess the work, you must provide accurate details about the property, access conditions, parking restrictions, floor levels, lift availability, the volume of items, fragile objects, and any heavy or specialist items. Where relevant, we may request photographs, a video survey, or a pre-move inspection. In some cases, a survey may be necessary before we can confirm the price or schedule the service.
Once we have reviewed the information, we may issue either a fixed-price quotation or an estimated price. A fixed-price quotation will apply only to the items, access conditions, and service scope described in the booking confirmation. An estimate is based on the information available at the time and may be adjusted if the actual work differs materially from what was described. If you fail to disclose relevant details, such as difficult access, additional floors, extra volume, restricted loading, or items requiring specialist handling, we may revise the price, amend the schedule, or decline to complete the work.
To secure a moving date, we may require a deposit or pre-authorisation. The booking is not guaranteed until the deposit, if requested, has cleared and you have received confirmation from us. You are responsible for ensuring that the chosen date, collection address, delivery address, parking arrangements, and access times are correct. Where your move depends on completion dates, tenancy changes, or other third-party events, you should recognise that these are outside our control. A West Kensington removals booking is therefore accepted on the basis of the information available and the access conditions agreed at the time of booking.
Payments and charges
Unless otherwise stated in writing, payment is due in accordance with the invoice or booking confirmation. We may require part payment in advance, full payment before unloading, or payment immediately after completion, depending on the nature of the service. Accepted payment methods may include bank transfer, card payment, or another method agreed in advance. Cash payments, where accepted, must be made in the correct amount and without delay. Any payment charges, bank fees, or currency conversion costs imposed by your provider are your responsibility.
All prices are quoted exclusive of any charge not specifically included in the quotation. This may include waiting time, congestion-related delays, parking penalties caused by lack of access or permits, staircase carry charges, long-carry charges, dismantling and reassembly work not previously agreed, packing materials, and extra labour where the job exceeds the original scope. If the removal is delayed by you, another supplier, a building manager, or a circumstance outside our control, we may charge for waiting time or rescheduling. We reserve the right to suspend work until any overdue amount is paid.
If payment is declined, reversed, or not made by the required deadline, we may charge interest and reasonable recovery costs to the extent permitted by law. Title in any goods we supply, such as packing materials, remains with us until paid for in full where applicable. Removals West Kensington may also refuse further services if previous invoices remain unpaid or if your account is otherwise in dispute. Nothing in these terms affects your statutory rights where those rights cannot lawfully be excluded.
Cancellations, postponements, and amendments
You may cancel or request a change to the booking by notifying us as soon as possible. Because removal dates are reserved in advance, cancellation charges may apply. The amount of any charge depends on how much notice you give, whether crews, vehicles, permits, or third-party services have already been committed, and whether the job can be reallocated. If you cancel at short notice, fail to be present, or do not provide access, you may be charged for the reserved time and any reasonable costs already incurred.
We may also need to postpone, alter, or cancel the service in exceptional circumstances, including unsafe access, weather conditions creating a risk to people or property, vehicle breakdown, illness, legal restrictions, strike action, or any other event beyond our reasonable control. If this happens, we will try to rearrange the service for another suitable date. Where we have to cancel, our liability is limited to refunding sums paid for undelivered services, unless the law requires otherwise. We are not responsible for missed deadlines caused by events outside our control, including chain delays or building access issues.
If you ask us to amend the service after booking, we will assess whether the change can be accommodated and whether the price or timing needs to be updated. Changes may include adding or removing items, changing addresses, altering the date, requesting extra labour, or changing the level of packing support. Any revised scope should be confirmed in writing or by accepted message. A removals West Kensington service may be adapted to meet practical needs, but amendments are subject to our availability and operational limits.
Liability and customer responsibilities
We will take reasonable care when handling your belongings and when working at your property. However, removals involve manual handling, transport risks, access constraints, and the movement of items that may already be fragile or imperfectly packed. You are responsible for ensuring that items are suitably packed, labelled, and prepared unless packing has been agreed as part of the service. We are not liable for damage caused by unsuitable packing, pre-existing defects, hidden weaknesses, or items that are inherently delicate unless the damage results from our negligence.
You must ensure that items of exceptional value are disclosed before the move and that appropriate protection is arranged where necessary. We do not recommend the transport of cash, jewellery, important documents, precious metals, or irreplaceable items unless prior written agreement has been made. Where we have agreed to transport such items, any liability may be limited by reference to the declared value, applicable insurance terms, and any exclusions notified to you before the move. You remain responsible for checking that all items have been collected and delivered, unless the circumstances make that impossible.
We are not liable for indirect or consequential loss, such as lost profits, loss of rent, loss of business, emotional distress, or delays caused by third parties, to the extent permitted by law. Our total liability for loss or damage arising from the service is limited to the lower of the value of the affected item and any applicable insurance or contractual limit, except where liability cannot be limited under law, including in cases of death or personal injury caused by negligence. Nothing in these terms excludes liability for fraud or fraudulent misrepresentation. For West Kensington removals, all claims must be raised promptly so that we can inspect the issue and investigate fairly.
Waste regulations and prohibited items
Where our service includes disposal, clearance, or removal of unwanted items, both parties must comply with relevant UK waste legislation, including rules on lawful transfer, segregation, and disposal of waste. We will only remove waste that we have agreed to take and only in a manner that is lawful and proportionate to the service booked. You must tell us in advance if any item may be classed as waste, recyclable material, electrical equipment, furniture requiring special handling, or an item containing hazardous components. We do not collect controlled waste, clinical waste, asbestos, chemicals, gas cylinders, explosives, or other dangerous substances unless expressly agreed and lawfully permitted.
You warrant that any waste handed to us has been described accurately and that you are entitled to transfer it. If you have not informed us that items are waste, and we later discover that they are prohibited, contaminated, or require specialist disposal, we may refuse to handle them, return them to you at your cost, or take any lawful steps required to deal with them safely. Any additional disposal charge, permit cost, recycling fee, or compliance-related cost will be payable by you where it arises from your instructions or failure to disclose relevant information. A removals in West Kensington booking does not automatically include waste removal unless stated in the quotation.
Where waste transfer documentation is required, you agree to provide accurate descriptions and cooperate with lawful record-keeping. You must not place prohibited goods into boxes or containers without telling us. If we suspect that an item poses a health, fire, environmental, or legal risk, we may stop work until the matter is resolved. Any refusal to transport hazardous material does not amount to breach by us. The customer remains responsible for ensuring that the goods or waste presented for collection comply with all applicable regulations and do not expose our team, vehicles, or the public to risk.
Insurance, storage, and delays
If we offer temporary storage or hold items before delivery, those items may be subject to separate storage terms, including access limits, insurance limits, and additional fees. You should ask for those terms before agreeing to storage. Unless otherwise stated, items are not covered for inherent vice, inadequate packing, normal wear and tear, or losses arising because goods were not ready for collection at the agreed time. Insurance arrangements, if provided, will not replace your duty to disclose the nature, value, and special requirements of the goods.
If access to either property is delayed, incomplete, or unsafe, we may move the job to the next available slot, wait at your expense, or leave once it is reasonable to do so. We are not responsible for delays caused by lift failures, blocked roads, parking restrictions, building management decisions, traffic incidents, or missing keys, unless those issues are caused by our own fault. If delivery cannot be completed because you are unavailable, we may place the goods into storage or return them, and any resulting costs will be payable by you. These rules apply equally to full-house moves, office removals, and smaller Removals West Kensington projects.
General provisions
Any failure by us to enforce a right under these terms does not waive that right. If any clause is found to be invalid or unenforceable, the remaining clauses will continue in full force. We may update these terms from time to time, but the version in force at the time of your booking will normally apply to that booking. You must not assign the contract to another party without our written consent. We may assign or subcontract any part of the service where reasonably necessary for performance, provided this does not materially reduce your rights under the contract.
Governing law and jurisdiction
These Terms and Conditions, and any dispute or claim arising from them or connected to them, are governed by the law of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer rules provide otherwise. If you are booking on behalf of a business, you confirm that you have authority to bind that business and that the service is not being entered into on terms inconsistent with these provisions. The legal framework for West Kensington removals is the same as for our wider UK removal services, and local place names do not change the applicable law.
By confirming a booking, you acknowledge that our service is provided on the basis of these terms, the quotation, and any written amendments agreed by both parties. You should review all booking details carefully and raise any concerns before the move date. If you proceed, you accept that the service will be carried out subject to operational limitations, legal compliance requirements, and the reasonable care standard described above. These terms are intended to be fair, clear, and enforceable for both the customer and the provider.