Removals West Kensington Terms and Conditions

These Terms and Conditions set out the basis on which Removals West Kensington provides removal and related services. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions the following expressions have the meanings set out below.

Company means Removals West Kensington, the provider of removal and associated services.

Customer means the individual, business, or organisation that books or uses the services of the Company.

Services means any removal, packing, unpacking, loading, unloading, storage, waste removal or associated services provided by the Company.

Goods means all items of property that are to be moved, transported, stored, packed, unpacked or otherwise handled by the Company.

Contract means the agreement between the Customer and the Company for the provision of Services, comprising these Terms and Conditions and the details confirmed in writing as part of the booking.

2. Scope of Services

The Company provides domestic and commercial removal services, including but not limited to the loading, transport and unloading of Goods, together with optional services such as packing, unpacking, disassembly and reassembly of furniture, and limited waste removal of permitted items.

The exact Services to be provided will be set out in the booking confirmation. Any additional services requested on the day of the move will be provided at the Companys discretion and may incur extra charges.

3. Booking Process

3.1 Quotation

Any quotation provided by the Company is based on the information supplied by the Customer, including addresses, access details, volume and nature of Goods, and any special requirements. Quotations are normally provided as an estimate of the cost of Services and are not binding if the information provided by the Customer is incomplete, inaccurate, or changes prior to the move.

3.2 Acceptance of quotation

A Contract is formed when the Customer confirms acceptance of the quotation and the Company confirms the booking in writing. Until that point, the Company is under no obligation to reserve a date or provide Services.

3.3 Booking details

The Customer must ensure that all booking details are accurate, including contact details, property addresses, access restrictions, parking availability and the nature and approximate quantity of Goods. The Company will not be responsible for delays or additional charges arising from incorrect or incomplete information.

3.4 Changes to booking

Any requested changes to the date, time, services or locations must be communicated to the Company as early as possible. Changes are subject to availability and may result in a revised quotation or additional charges. The Company is not obliged to accommodate changes where resources are not available.

4. Customer Responsibilities

The Customer agrees to

Ensure that suitable parking and access are available at both collection and delivery addresses, including arranging permits or authorisations where necessary.

Ensure that all Goods are properly packed and prepared for transport where packing services are not included in the Contract.

Be present, or ensure that an authorised representative is present, throughout the collection and delivery to provide access, instructions and confirmation of completion.

Secure and remove all personal documents, jewellery, cash, and other valuables prior to the move, unless otherwise agreed in writing.

Comply with all applicable laws and regulations relating to the Goods to be moved, including restrictions on hazardous materials and waste.

5. Payments and Charges

5.1 Pricing

Prices are normally provided on a fixed fee or hourly rate basis, as specified in the quotation and booking confirmation. The price may be adjusted where the scope of work differs from the information originally provided or where unforeseen circumstances arise that significantly affect the time or resources required.

5.2 Deposits

The Company may require a deposit to secure the booking. The amount and due date of any deposit will be set out in the booking confirmation. Deposits are generally non refundable except where the Company cancels the Services without good cause.

5.3 Balance payments

Unless otherwise agreed in writing, the balance of the charges is due on or before the date of the move, and in any case prior to unloading at the delivery address. The Company reserves the right to withhold unloading or delivery of Goods until full payment has been received.

5.4 Late payment

If payment is not received when due, the Company may charge interest on overdue amounts at a reasonable commercial rate and may also recover any costs of debt collection. The Company may also refuse further services to the Customer until all outstanding amounts are settled.

5.5 Additional charges

Additional charges may apply where

Access is restricted, significantly delayed or requires the use of additional labour or equipment.

The volume of Goods exceeds that specified in the quotation.

Waiting time is incurred due to delays in gaining access to the property or for other reasons outside the Companys control.

Extra services are requested on the day, such as packing, disassembly, reassembly, or additional trips.

6. Cancellations and Postponements

6.1 Cancellation by the Customer

If the Customer wishes to cancel the Services, notice must be given to the Company as soon as possible. The following cancellation charges may apply, unless otherwise stated in the booking confirmation

Cancellation more than seven days before the move date may result in loss of any deposit but no further charge.

Cancellation between two and seven days before the move date may be charged up to fifty percent of the estimated price.

Cancellation less than two days before the move date may be charged up to one hundred percent of the estimated price.

6.2 Postponement by the Customer

Where the Customer requests to postpone the Services, the Company will endeavour to accommodate a new date, subject to availability. Depending on the notice given and the new date requested, the Company may treat this as a cancellation and rebooking, and may apply the relevant cancellation charges.

6.3 Cancellation by the Company

The Company may cancel the Services where

The Customer fails to pay any required deposit or balance.

The Customer has provided materially inaccurate or incomplete information about the work.

The Company considers it unsafe or unlawful to carry out the Services.

In the event of cancellation by the Company, any sums paid for Services not provided will normally be refunded, except where the cancellation is due to the Customers breach of these Terms and Conditions.

7. Access, Parking and Delays

The Customer is responsible for arranging suitable access and parking at all relevant locations. Any parking charges, fines, or penalties arising from insufficient arrangements, inaccurate information or Customer instructions may be charged to the Customer.

The Company will make reasonable efforts to arrive at the agreed time but cannot be held liable for delays caused by traffic, weather conditions, accidents, roadworks, vehicle breakdowns or other circumstances beyond its control. In such cases, the Company will keep the Customer informed and complete the Services as soon as reasonably possible.

8. Excluded and Prohibited Items

Unless expressly agreed in writing in advance, the Company will not transport, handle or store

Cash, securities, jewellery, furs, watches, or other high value items.

Animals, plants, perishable goods, or items requiring special temperature control.

Hazardous, flammable, explosive, corrosive, toxic, or illegal substances, including but not limited to gas cylinders, fuels, paints, solvents and chemicals.

If any such items are included without the Companys knowledge, the Company shall have no liability for loss or damage to them and the Customer will be responsible for any resulting loss, damage or expense.

9. Liability for Loss and Damage

9.1 General liability

The Company will exercise reasonable care and skill in providing the Services. The Companys liability for loss of or damage to Goods or property arising from its negligence or breach of Contract shall be limited as set out in this section.

9.2 Limit of liability for Goods

Unless a higher value has been agreed in writing and an appropriate additional charge paid, the Companys liability for loss or damage to Goods shall be limited to a reasonable amount having regard to the nature and condition of the Goods and the cost of repair or replacement, subject always to any applicable legal limits.

The Company may, at its option, repair or replace damaged items or offer compensation based on their current market value, taking into account wear and tear, age and condition.

9.3 Excluded liability

The Company shall not be liable for

Loss or damage arising from the Customers failure to adequately pack or protect Goods where the Company has not provided packing services.

Loss or damage to the contents of drawers, cupboards, containers or furniture unless such items have been emptied before the move.

Normal wear and tear, minor scuffs, or scratches that may occur despite reasonable care.

Loss of or damage to items of fragile or delicate nature, including but not limited to glass, china, artwork, mirrors and electronics, unless the Company has packed such items or agreed specific protective measures.

Loss or damage arising from circumstances beyond the Companys reasonable control, including but not limited to weather events, traffic incidents, civil disturbances or third party actions.

Any indirect or consequential loss, including loss of profits, loss of opportunity, or emotional distress.

9.4 Damage to property

The Customer must notify the Company of any apparent damage to premises or property at collection or delivery addresses as soon as possible and in any event before the Companys team leaves the site. The Companys liability for such damage will be limited to the reasonable cost of repair, subject to proof of fault and any applicable exclusions.

10. Claims and Notification

The Customer must inspect the Goods and premises promptly upon completion of the Services. Any loss or damage which is apparent on delivery must be notified to the Company as soon as possible, and in any event within a reasonable period.

For any loss or damage that was not immediately apparent, the Customer must notify the Company promptly upon discovery and provide reasonable evidence of the issue. The Company may request photographs, access to inspect the damage, receipts or other documentation.

Failure to notify the Company within a reasonable period may affect the ability to investigate and resolve the claim and may limit or extinguish any liability, subject always to applicable law.

11. Waste and Disposal Regulations

11.1 Waste handling

Where the Company agrees to remove waste or unwanted items, it will do so in accordance with applicable waste regulations. The Customer acknowledges that certain items cannot legally be taken to recycling centres or waste facilities, and the Company may refuse to collect or dispose of such items.

11.2 Prohibited waste

The Company will not collect or dispose of hazardous, clinical, chemical, or otherwise controlled waste, including but not limited to asbestos, chemicals, solvents, fuel, gas cylinders, or medical waste. The Customer is responsible for arranging specialist disposal where required.

11.3 Charges for disposal

Any charges for disposal or recycling will be confirmed as part of the quotation or agreed separately. Where waste volumes exceed those disclosed by the Customer, the Company may apply additional charges based on the actual quantity and type of waste.

11.4 Compliance

The Customer must not request the Company to dispose of items illegally or in a manner that would breach environmental or waste regulations. The Company reserves the right to refuse any instruction that it believes may contravene such regulations.

12. Insurance

The Company maintains appropriate insurance cover in connection with the provision of its Services. Details of cover levels may be made available to the Customer on request. It is the Customers responsibility to consider whether additional insurance is required to cover the full value of the Goods and to arrange such cover independently if necessary.

13. Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations under the Contract where such delay or failure is due to events beyond its reasonable control, including but not limited to extreme weather, acts of God, fire, flood, war, civil unrest, industrial disputes, pandemics, or interruption of utilities or transport networks.

14. Personal Data

The Company will process personal data provided by the Customer only for the purposes of arranging and carrying out the Services, administering the Contract and meeting any legal or regulatory obligations. The Company will take reasonable steps to keep such data secure and will not share it with third parties except where necessary for the performance of the Services or required by law.

15. Complaints

If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with the Company as soon as possible so that it can be investigated and, where appropriate, remedied. The Customer agrees to cooperate with any reasonable investigation, including allowing access to inspect any alleged damage.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, subject to any mandatory provisions of applicable consumer protection law that provide otherwise.

17. General Provisions

17.1 Entire agreement

These Terms and Conditions, together with the booking confirmation and any written variations agreed between the parties, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior understandings or representations.

17.2 Variation

No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company.

17.3 Severability

If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17.4 Assignment

The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or subcontract all or part of its rights and obligations, provided that this does not materially reduce the level of service.

17.5 No waiver

Failure or delay by the Company in exercising any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy, and no single or partial exercise of any right or remedy shall prevent any further exercise of it.